Frequently Asked Questions
Everything you need to know about NR beauty products, shipping, and more.
Are NR products cruelty-free and vegan?
Yes, at NR we are committed to ethical beauty. All of our products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for opened products?
We want you to love your NR glow. If you are not satisfied, we offer a 30-day return policy. Even if the product has been lightly used, you can return it for a full refund or store credit.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.
Are your skincare products suitable for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.